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Dell - impressive service.

Dell - impressive service.  
DJ!
From:DJ!
Subject:Dell - impressive service.
Date:Wed, 15 Dec 2004 20:09:46 +1100
I've been considering a new PDA. It came down to the HP HX4700 ($999
at Harris Technology - store up the road) or the Dell X50v ($899 at
Dell + delivery). I've contemplating the two all week, and read
countless reviews which basically end up at the same conclusion "both
impressive... HP bigger screen and better software package included...
strong magnesium-alloy casing.... Dell better value... does not have
silly touchpad... easier to carry... more grunt... better video
processor"

Price difference was negligible by the time I added Dell's $49
delivery charge. So today I decided to bite the bullet and find out
who could get me one by the end of the week (impulse buyers demand
instant gratification ;-)

HT - one in stock at Parramatta. $999.00 not negotiable. Price already
dropped $100 as the new HX4705 is on the way. With the shiny box
sitting in front of me, it took a LOT of willpower to walk back to the
office to check what Dell would do.

Dell - website said price has dropped to $849 with free delivery. Not
bad. But then I had an idea.....

Our little dept at work has 35 Dell workstations. Company-wide there's
about 8,000 desktops/servers. This will become about 25,000 by the end
of next year.

So, I was a little surprised that we didn't have a L:P for the Dell
EPP page (http://www.dell.com.au/epp2). Hel, even IBM still let me
pump gear through theirs and they have less than 5% of our company's
hardware now.

Anyways...

I got on the phone to Dell Australia. Spoke to someone in Singapore -
heh. Explained who I worked for and asked if there was anything they
would do in terms of a one-off deal. Within 2mins she was back on the
line with an answer.

$699 with free delivery!

I just about fell off my chair. Suddenly the HX4700 looked like a
complete ripoff ;-) Needless to say, I placed an order. The friendly
sales person said it would be on my desk by Friday. Nice one.

DJ!
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